Privacy Policy

Tailrace Centre respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website, enquiries, bookings and day-to-day operations.
1. What personal information we collect

We may collect personal information when you:

  • contact us through our website
  • make an enquiry about a wedding, conference, function, event or booking
  • request a package, quote or proposal
  • book or attend an event at Tailrace Centre
  • subscribe to updates or marketing
  • apply for work, volunteering or other opportunities with us
  • interact with us by phone, email, social media or in person.

The personal information we collect may include:

  • your name
  • phone number
  • email address
  • organisation or business name
  • event details, including event type, date, guest numbers and preferences
  • booking, payment and invoice details
  • dietary, accessibility or other event-related requirements
  • messages, feedback or other information you choose to provide.

Where you provide information about other people, such as guests, attendees or family members, you should only do so where you have permission or where it is reasonably necessary for the event or booking.

2. Sensitive information

We generally do not seek sensitive information unless it is needed to support an enquiry, booking or event.

For example, you may choose to tell us about dietary needs, allergies, accessibility requirements, support animals or other personal requirements. We only use this information to help us provide a safe, suitable and welcoming experience.

3. How we collect personal information

We collect personal information directly from you where possible, including through:

  • website forms
  • email enquiries
  • phone calls
  • event booking forms
  • in-person conversations
  • social media messages
  • third-party platforms used to manage bookings, enquiries, payments, marketing or website analytics.

We may also collect limited information automatically when you visit our website, such as browser type, pages visited, device information, general location data and website usage information.

4. How we use personal information

We use personal information to:

  • respond to enquiries
  • prepare quotes, proposals and event information
  • manage weddings, conferences, functions, parties and other bookings
  • provide hospitality, catering and venue services
  • manage dietary, accessibility and safety requirements
  • process payments and invoices
  • communicate with you before, during and after an event
  • improve our website, services and customer experience
  • send updates or marketing where you have subscribed or where we are otherwise permitted to do so
  • comply with legal, insurance, accounting and operational requirements.

We do not sell personal information.

5. Who we may share personal information with

We may share personal information where reasonably necessary with:

  • our staff and authorised representatives
  • caterers, event suppliers, contractors or service providers involved in your booking
  • IT, website, email, booking, payment and customer management providers
  • professional advisers, including accountants, insurers or legal advisers
  • government, regulatory or law enforcement bodies where required by law.

We only share the information needed for the relevant purpose.

Some third-party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information appropriately.

6. Website cookies and analytics

Our website may use cookies and similar technologies to help the website function, understand website traffic and improve the user experience.

Cookies may collect information such as your device, browser, pages visited and how you interact with the website. You can adjust your browser settings to block or delete cookies, although some parts of the website may not work as intended.

Our website may also include links to third-party websites, such as Kids Paradise, social media platforms or other external services. We are not responsible for the privacy practices of those websites.

7. Marketing communications

We may use your contact details to send updates, event information or marketing communications where you have opted in, made an enquiry, or where it is otherwise permitted.

You can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.

8. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure systems, password protection, restricted access, staff awareness and appropriate record-keeping practices.

No method of electronic storage or transmission is completely secure, but we take reasonable care to protect the information we hold.

9. How long we keep personal information

We keep personal information for as long as it is reasonably needed for the purpose it was collected, including to manage enquiries, bookings, customer relationships, legal obligations, insurance, accounting and business records.

When personal information is no longer needed, we take reasonable steps to destroy it or de-identify it.

10. Accessing or correcting your personal information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before responding to your request.

11. Privacy questions or complaints

If you have a question or concern about how we handle your personal information, please contact us.

Tailrace Centre
1 Waterfront Drive
Riverside TAS 7250
Phone: 03 6327 4538
Email: [email protected]

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Last updated: 1st of July 2026